최종 업데이트 날짜: 07년 2022월 XNUMX일
AmoyShare values customer satisfaction, and we want you to be thrilled with your purchase. We offer free trials for all products, so please try before you buy.
Meanwhile, we offer a 7 일 환불 보장 on all products (except for monthly subscriptions). Refund requests must be submitted within 7 days of your purchase and are granted on a case-by-case basis.
We DO honor your requests for the refund upon the following reasons:
중복 구매
You accidentally made a duplicate purchase of the same product, we’ll gladly provide a full refund for the duplicate purchase(s).
부적절한 구매
Purchase of a product for the wrong device. To be specific, you wanted to buy a product for Windows, but you bought the Mac version. In this case, purchase the right product. After that, contact us for a refund for the wrong purchase.
기술적 문제
There is a technical problem with the product that we cannot resolve after becoming aware of the issue after 30 days.
주저하는 갱신
Auto-renewal fees are refundable within 7 days of renewal (except for monthly subscriptions).
The following reasons ARE NOT ACCEPTABLE for a refund request:
일반 성명
General Statements that are not an actual complaint. For example, "It’s not what I thought", "It didn’t function as expected," or "I can’t use this." If you do not understand how the product works, please ask your questions to our Support Team at [이메일 보호].
A “Change of Mind” 상태
For instance, purchasing the product, accessing it, but then refusing to use it, with comments like "I changed my mind," "I don’t want it now", "It is not what I need," etc. is not an acceptable reason for a refund request.
If your purchase meets the guidelines above, you can send your refund request at [이메일 보호]. Our support team will reply within 24 hours. As part of your request, be sure to include the order number, email address, and any specific examples or details you might have. Screenshots welcome!
Refunds are processed using the payment method that used to make the original purchase. Usually, a refund takes 1-3 days but may take up to 7 days for certain payment methods.